Pick n Pay’s Smart Shopper Card

Written on March 20, 2011 – 2:18 pm | by Glass Pearl |

Pick n Pay’s latest marketing tool isn’t new at all. Many other retailers have loyalty programs, including Clicks.

But somehow this new smart shopper card Pick n Pay is marketing on tv and Facebook – with smart shopper app and all – is making me take note. Clever marketing by the way.

Calling the card a smart shopper card is…smart too.

We like our retailers and everyone else for that matter to think of us as smart people :-) Even when they’re taking our hard earned money on a regular basis.

And we all need to grocery shop, like it or not. Being offered rewards for a horrible (for me) chore can only be good.

Currently I shop at Checkers because I dislike the layout of the Pick n Pay store in my local mall. So we’ll see whether convenience and comfort wins over offers of rewards.

Anyway, the Pick n Pay smart shopper card will reward customers with 1 point for each R1 spent and also double, triple and bonus points on special offers.

At the end of each quarter shoppers will be able to spend their earned points at Pick n Pay.

Apparently all you have to do is apply in-store with your ID number and start shopping.

I might go check it out on Monday since I have to go shopping anyway.

Because whether I use the smart shopper card or not, I like the whole campaign and the way it’s been rolled out on tv and on social media at the same time.

I think they’ve just outsmarted other retailers.

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  1. 92 Responses to “Pick n Pay’s Smart Shopper Card”

  2. By Bronwen Rohland on Mar 21, 2011 | Reply

    Dear Glass Pearl
    I read with interest your comments about pick n pay and would really appreciate some feedback on your local store’s layout that you are unhappy with. Customer feedback is extremely important to us as a company and we would really like to address If possible.
    Please feel free to contact me via email or alternatively on my landline number-021-6581129.
    Regards
    Bronwen Rohland
    Marketing Director Pick n Pay Retailers.

  3. By Claudine on Mar 22, 2011 | Reply

    Their marketing campaign must be brilliant…I haven’t seen it at all! :)

    I dislike my local PnP too. The nearest store is just not nice, they never stock up on basics, there’s always a shortage of one or other item that can be found in abundance elsewhere.

    And what on earth do they need your ID number for?

  4. By Lerato on Mar 22, 2011 | Reply

    On the 14 march i bought Pnp 100% juice 6 in a pack from mmabatho,it was priced 17,99 but i ended up paying 21,99. You should get your prices right.

  5. By Mary - Anne Hattingh on Mar 22, 2011 | Reply

    Dear Claudine.

    Thank you for your feedback about your local Pick n Pay store. I would really like to know which store you shop at as I would like to address the out of stock problem. I would appreciate it if you could call me on 011 856 7871 or on 0798942434.

    Your ID number is a safe guard or security on your Smart Shopper card so that if it is lost or stolen no one can switch your points and use them.

    I look forward to hearing from you. Each day we strive to improve on our service offerings and I would appreciate the opportunity to address your concerns.

    Regards
    Mary – Anne Hattingh
    Head of Pick n Pay Customer Service

  6. By Mary - Anne Hattingh on Mar 22, 2011 | Reply

    Good day Lerato,

    I would like to apologise for the incorrect pricing on the shelf and will address with the relevant store.

    Thank you for the valuable feedback.

    Regards
    Mary – Anne Hattingh
    Head of Pick n Pay Customer Service

  7. By thuleleni on Mar 23, 2011 | Reply

    can you please e-mail me the smart shopper’s form, so that i can register on line

  8. By Sindiswa on Mar 23, 2011 | Reply

    please forward a Smart Shopper form as i need to register for the card.

  9. By Karen on Mar 23, 2011 | Reply

    Dear Glass Pearl,

    I too am enticed by the Pick ‘n Pay’s loyalty program. I currently enjoy the rewards of similar programs at other shopping chains.

    Finally P’nP have introduced a discount/reward that applies across the board to all P’nP stores. I previous wondered why P’nP Hyper shoppers get to benefit from pamphlet advertised discounts on items that are also stocked by the smaller P’nP branches, while a customer of these smaller branches does not benefit.

    This new loyalty program may have made a regular P’nP shopper out of me. However I loathe shopping at my local P’nP. Each time I visit my local P’nP I return home extremely frustrated; due to the fact that many of their products do not have prices on the shelves and because the barcode scanner to check those items seldom works. Furthermore, I have on a number of occasions found that the price at the till did not correspond to that displayed at the shelves. My P’nP also takes forever to acquire new stock of items when they run out.

    I prefer to shop at the other chain stores and will continue to do so despite P’nP’s poor attempt to reward customers. I would prefer that P’nP make my shopping experience more enjoyable and less taxing, and a measly 1% return on purchases is not going to win my favour.

    Sadly, I believe that there is little that P’nP can do to win customers due to their shocking and shoddy public relations. The whole chain desperately requires a public relations overhaul.

  10. By Llewellyn on Mar 24, 2011 | Reply

    The flier shows a conversion ratio of R1 = 1 point, which is very misleading when the actual conversion ratio is 100 points = R1.

    1% cashback is negligible and in no way “comparable to other loyalty programmes” as they claim. I already earn 10% cashback through Vitality and a further 25% cashback on HealthyFood.

    I don’t see why P’nP didn’t just save themselves the cost of producing and marketing these cards and just reduce their prices by 1% instead. It works out exactly the same to the consumer and would be a much better incentive.

    It is not even worth your time swiping the card at every purchase. Who needs yet another loyalty card to carry around?

  11. By Leatitia on Mar 24, 2011 | Reply

    Hi Mary,

    At my local PnP in Panorama, Cape Town, they keep telling me that I will be notified when I reach a 1000 points, because then I can get a voucher, I’m just curious as to what the value of the voucher would be.

    Also, I’ve got a major problem at our PnP when it comes to parking, as they share the “complex” with other businesses, like a pharmacy, hairdresser, etc. Sometimes we have to circle the area waiting for someone to leave, it is EXTREMELY annoying, because I think the staff take up most of the parking lot, which leaves the PnP customers with very little parking bays. The managers are also very laxy daisy, they are always hanging out with the staff, chatting and joking around. I don’t think the staff see them as a threat, and I don’t think they are very professional. You can spot a mile away when the owner is there for the day, because then the staff are on their posts and they are filling up the shelves, because the shelves are very empty otherwise. It is really a treat to watch the staff & managers scram when the owner is there the day. And you can see he doesn’t take nonsense. Just a few pointers, use it, don’t use it….

    Have a good day!

    Leatitia

  12. By Leatitia on Mar 24, 2011 | Reply

    Just saw the points to Rands value on the post above mine, thanks

  13. By Leatitia on Mar 24, 2011 | Reply

    Hi L,

    I TOTALLY agree, it is really not worth swiping the card, to get a measly R10 back for every R1000 you spend, how can they even call that a loyalty “reward”. I give the parking guard at least R5 each time I go shop there, so it doesn’t even cover that.

    Clearly they didn’t think this one through

  14. By Paul on Mar 24, 2011 | Reply

    This smart shopper reward program is a joke. Pick n Pay steals more than 1% from me when I do purchases. As I frequently get overcharged for items. Just recently I paid R20 more for a product that was marked as R29.99 on the shelf. And complaining makes no difference as they never rectify the system so that the shelf price and the till price match.

    I did get the R20 back, but did not get the product free as their policy promises. But I had to wait over half an hour to get the refund. Time is money. And I have never to waste on Pick n Pay.

  15. By Refilwe on Mar 24, 2011 | Reply

    I’m just glad that PnP has stopped advertising the lie they will open every till in a store to ease the congestion at the queues.

    Now that was a lie that could be recorded in Guiness World Records. Many of the PnP stores that I shop at have looong slooow queues and have less than half the tills open.

    Well at least now I’ll be getting a little bit more out of PnP for the shear irritation of shopping there. But R1 back for R100 spent is very little.

  16. By Claire on Mar 24, 2011 | Reply

    Hi Can you please forward the smart shopper application form.

    Thank you
    Claired6@gmail.com

  17. By Tshidi Ford on Mar 24, 2011 | Reply

    Hi team
    Can you please send me the smart shopper application form so that i can apply online please.

  18. By Anna on Mar 24, 2011 | Reply

    All I can say is that the Pick and Pay Family Store – the Towers in Boksburg is AWESOME – no congestion at the tills, wonderful layout, fresh produce, friendly and helpful staff and the best bread in town! About the smart shopper card – saw they were advertising it in store the other day and I was curious but have not yet had a proper look at it…….the issue of pricing – just make sure they get it right – on the odd occasion there has been a mistake with the pricing the guys at The Towers have been more than willing to correct it – after all the only people who do not make any mistakes are those who do nothing all day.

  19. By Gwendolyne on Mar 25, 2011 | Reply

    I also find it a shock how slow the lines instore are.. My local pick and pay have so many tills closed at times and that puts me in alot of discomfart due to being disabled and being in cronic pain having to stand and wait. And i have applyed for work there often but to no luck the staff is friendly towards me but the manager dislike me becouse im a client that knows the client comes first! A smile would help every now and again. And the smart shopper reward is a bad joke in my eyes. And the price tags that differ at the till sometimes i just want to sue but i dont i just remain calm and smile.

  20. By chris on Mar 25, 2011 | Reply

    ONE % cash back is no cash back at all, due to the fact that at Beacon Bay PnP, i OFTEN get overcharged (sometimes by R25, or more) for items.
    it takes a while to get these “errors” reversed, and i have had to argue with managers in order to get the item at no cost, as advertised.

    These are fairly regular occurences, and are quite obviously cleverly calculated and planned, and are based on the fact that most of us simply do not have the time to check each and every single price on our till slips against those advertised/on the shelf.

    PnP – YOU ARE NOT ON OUR SIDE, AND ALTHOUGH YOU MANAGE TO FOOL MOST OF THE PEOPLE MOST OF THE TIME, YOU DO NOT GET ALL OF US, ALL OF THE TIME.

    So, the R30 i get back on a R 3 000 shop has usually been claimed back again by yourselves, through monotonously regular overcharging.

    Not a bad scam all in all, though. I have seen worse.

  21. By Storm Landsman on Mar 25, 2011 | Reply

    Have not yet obtain my card, however, after reading about getting R1 for every R1000,00 spent cannot be correct! As I understand this,you get triple points for some items and double for others? Otherwise, what THE FRIKKADEL are we all wasting our time for?

    PnP – Please throw in some other incentive to attract buying in your stores,ie. Monthly draws of money – Lucky card numbers etc. etc.

    Thank you – see you soon

  22. By Gizelle on Mar 25, 2011 | Reply

    Can the smart shopper card be used at PNP Hypers as well?

  23. By Esther Mazonkai on Mar 25, 2011 | Reply

    I work night shift and on my way home I wanted to apply for a smart card.I did not have my ID with me off course .Why cant I just take the form home to complete or do you get commission on each application.

  24. By Que Seling on Mar 31, 2011 | Reply

    Behind every check-out there is a staff notice which read something along this line: “Ask every customer if they have a smart shopper card. This will not only be profitable to yourself, but also to this story. This is an order from management”.

    This is not a direct quote, but close enough to the real thing. The words ‘profitable’ are clearly printed on this notice. This is behind EVERY checkout (so that only the cashier can see it unless the customer gets a view from behind the till). This is in Pick n Pay Parkade Mall in the Cape Town CBD.

    So yes – another scam card made for profit. When they give you the card the ‘marketing’ ladies (if you can call them that as they have NO knowledge of the product except the ‘you get a point per rand’ line) don’t explain that it only starts working above a certain threshold as well as what makes this so ‘profitable’ to all other than the customer.

  25. By Glass Pearl on Mar 31, 2011 | Reply

    Que seling, thanks for your response. A real eye opener.

    Personally I don’t do loyalty cards as I buy where the items are cheapest and the store is laid out conveniently. Which is Checkers in Kenilworth Centre for me.

    However, retailers are in it for profit and rightfully so. We would go hysterical if our retailers were socialised and run by the state.

    This is the price we pay for capitalism. And yes, a loyalty card is just another way to increase a retailers profits. And I have no problem with that.

  26. By Ray singh on Apr 1, 2011 | Reply

    hi
    I am following the loyalty program as well with great interest. I must add that shipping experiences is an individual choice in terms of the experience and value for money. I shop at the Woodmead Pick n Pay and can honestly saythat it is world class and having just been to the UK and frequenting stores like
    In terms of pricing , the mere fact that in all you gain in a loyalty program is some reduction in price in the climate we live in should be generously welcomed.

    To conclude, let’s support it and think about people that are less fortunate than ourselves that benefit from the program.

    Regards
    Ray singh

  27. By Lerato on Apr 3, 2011 | Reply

    On the 2nd of April I went shopping at pick n pay mafikeng, the service is always bad,I looked for cheese the whole shop at the end I did find it but there was no price on the fridge , I had to run around looking for a packer I did manage to get the price but running around in the shop am not happy about, it caused so much inconvinience for me. One of the packers told me I should bring the item to the till to get the price which I do have time for . While am stil on that , the store is always out of stock. The cashiers must always promote the smart shopper card instead they don’t greet or even ask if you do have a snart shopper card.the customer service is very poor, Please make sure you follw up on my complain because I want to enjoy shopping at pick n pay. Thank you

  28. By CVZ on Apr 9, 2011 | Reply

    Is it possible to apply online for a Pick ‘n Pay Shoppers card because that’s what I’ve been told to do after numerous (failed) attempts to apply in store becuase of the unavailability of cards? Extremely frustrating migh I just add…

  29. By Collin on Apr 9, 2011 | Reply

    Please send Application form for Pick ‘n Pay Smart Shopper Card

  30. By Esethu on Apr 11, 2011 | Reply

    can i get the shopper’s card form or apply online?

  31. By mercy on Apr 19, 2011 | Reply

    how do i see my points

  32. By freddie on Apr 20, 2011 | Reply

    9 DE WITTEBRUG WOONSTEL
    LELIE STREET
    FLORIDA PARK
    1709

  33. By Lauren on Apr 21, 2011 | Reply

    With so much technology around why does these programmes have to like applying for a bank account? And do I really want to carry another card in my wallet?

  34. By Hannie de Vries on Apr 23, 2011 | Reply

    Ai tog,
    PnP adverteer pragtig in Afrikaans en vertel jou hoe die wonderlike ‘Smart” kaart werk. Wanneer jy wil aansoek doen is die vorm net in Engels!(Tuine sentrum, Kaapstad) Dis nie “smart” nie, maar smart.
    Hannie de Vries

  35. By Esther on Apr 24, 2011 | Reply

    Can i plz get the form online plz.and my question is….is it possible for my daughter to use my card when she is shopping at pnp or must she have her own smart card????

  36. By dee on May 1, 2011 | Reply

    1 % is negligible when one considers that firstly,other shops may be and often are, cheaper than p&p,also shelf prices OFTEN do not correspond to the price scanned. It’s impossible to keep track of what price you saw on the shelf and what is scanned at the till and when on occasion you do and query it, firstly you wait till someone saunters to the relevant shelf and bring the price tag back, then you wait some more till the supervisor comes to the till to subtract the incorrect price and put in the shelf price and NEVER NEVER NEVER do they give it to you free as they advertise.Take notes if you are really interested, Mary-Anne Hattingh.I doubt anyone cares though…the incorrect shelf pricing has never been sorted out,and by not having a price on the item itself,you know well that most of us will be schlentered at some point…1%,hell!!!!

  37. By Chalene on May 11, 2011 | Reply

    Guys and girls why the fuss. There is no harm in getting a card. You will be surprised how much points you build up by using your card at any P&P. It doesn’t cost you a cent to subscribe to the card. My first question when I applied was also “O yeah another card”. I checked in store today and my points were over 13 000. I swipe my cards whenever I buy groceries or just small things. I swipe when I buy alcohol or just the day to day necessities. After the first month and a half I can go and buy for R1 300. Almost my months groceries. Try it because you can use it at any Pick & Pay retailer!

  38. By Delores Elias on May 12, 2011 | Reply

    Are you sure that you get R1 300 when you have 13000 points?Then my understanding is totally different from yours.Curious to know!

  39. By didi on May 12, 2011 | Reply

    Totally misunderstood!

  40. By cynthia on May 16, 2011 | Reply

    tell me really why are we given the smart shoppers card if you dont even eplain how does it works, tell me then how does it works how do i see how many points i have, do i spend my points or what?

  41. By JOSEPH on May 19, 2011 | Reply

    HI THERE,

    CAN YOU PLEASE FORWARD ME THE SMART SHOPPER APPLICATION FORM?

    REGARDS.

  42. By lhjadriaanse on May 20, 2011 | Reply

    i had about 700 points on my card when i lost it..can i apply for a new one and will the points accumulated on the old card br transferable to the new one..im also a parttime employee of pnp

  43. By Mashinini on May 24, 2011 | Reply

    hi!can u please forward me to smart shopper account form please.

  44. By Mashinini on May 24, 2011 | Reply

    hi!can u please forward me to smart shopper account application form please.

  45. By charity on May 24, 2011 | Reply

    i don’t know how 2 check my points online

  46. By Annetjie De Jager on May 25, 2011 | Reply

    I allready got a smart n shopper card and want to know were to check my points.thanks.

  47. By Tyelovuyo Dinga on May 25, 2011 | Reply

    Can you please forward me the Smart Shopper Card Application Form.

    Tyelovuyo Dinga(Miss)

  48. By nsizwa lamula on May 25, 2011 | Reply

    hi

    please check if im registered with pnp smart shopper
    my id no:is 8306226053083, my card number at the back is 7353280003198419

    thanks

  49. By L.G Gaborone on May 27, 2011 | Reply

    This thing of shopper card is so ridiculous.R 10 for every 1000 points. What one got to spend on with R 10. #angry#

  50. By Delicia Pirie on Jun 3, 2011 | Reply

    How do i check my points online

  51. By tania on Jun 17, 2011 | Reply

    How do I check my point on internet

  52. By lerato on Jun 20, 2011 | Reply

    hi i would like to know how do you know how much point have you earned already

  53. By Anonymous on Jun 22, 2011 | Reply

    It Sakhile the smart shopper,why 1000 point gives me R10.Why must not be R25 at
    Gleast.

  54. By auriel julius on Jun 23, 2011 | Reply

    Hi I need to reg with my card, is there a way to do it online? If so please forward me the email address thankyou

  55. By chris on Jun 24, 2011 | Reply

    on the 18.06.2011 i bought pack of danone @ evaton plaza pick n pay not realizing that they had expired.When i goto the shop with proof of purchase they denied exchange.

  56. By Lana on Jun 28, 2011 | Reply

    Can you please e-mail me application form for Smart shopper card? It is time wasting to stand in lines and wait to apply.

  57. By Anonymous on Jul 5, 2011 | Reply

    How to check points

  58. By moutch pile on Jul 10, 2011 | Reply

    i know that we must visit your stores to see what products there is that we can earn more points but i put up my email and cellno but havent receive nothing that tells me more how i can visit the store more frequently thanx shopper card rocks

  59. By Dineo on Jul 19, 2011 | Reply

    Please send me the lost and stolen form for my smart shopper.

    Thank You

  60. By H De Lange on Jul 19, 2011 | Reply

    The Smart Card Shopper is not working form me.We get only R10-00 for 1000 points.I think this is day light robbery.Very bad !!!!!!!

  61. By zama mthethwa on Jul 21, 2011 | Reply

    please inform, how do i change my postal address for my smart shopper card. can i do it online?

  62. By michelle on Jul 22, 2011 | Reply

    how can we check how much points we have?

  63. By Joseph Baloyi on Jul 25, 2011 | Reply

    hi, i like to buy at your store but the problem is the pick ,n pay in germiston is embarrasing,the apples are rotten and the green pepper also.All the pick ,n pay i visited they are neat and clean the food are attractive but Goden Walk pick ,n pay is number last.thanks.

  64. By conrad on Aug 7, 2011 | Reply

    I’m a pick n pay costomer as well, trully
    Is one of the best retailer, from back to front
    . Costomer service they are number one.
    I love pick n pay

  65. By ziningi shabane on Aug 11, 2011 | Reply

    Ilike picknpay very much but ur smart shopper points are avery good what I don’t like is R1000 points is R10 vounter ur playing with atleast it must be 1000 pionts is 50 voucher we will do more and groceries

  66. By baby g on Aug 15, 2011 | Reply

    pnp mafikeng.the grocing.management dont treat staff right in front of us

  67. By mr moshaedi on Aug 15, 2011 | Reply

    i was at pick nd pay the crossing and i realise that they are always changing staff more especially front line cashiers

  68. By Ilona on Aug 17, 2011 | Reply

    pnp is not known for customer service and I have stopped buying there for 2 years now. But..I have found pnp sandton on william nicol, what a difference to ALL the other stores I know. Friendly staff and good layout and good stock (even the fresh produce)Wbhy can that not work at other stores. Plse send your staff to the same place that woolworth has their staff trained. they know how to greet and get a smile on their face and do not talk to the packer instead of to the customer. But the william nicol store is fantastac.

  69. By Kathy Jonker on Sep 7, 2011 | Reply

    I have made 7 phone calls in total and the problem has still not been sorted out (as simple as it may be). I HAVE GIVEN ALL THE DETAILS TO 7 DIFFERENT PEOPLE AND AM SICK AND TIRED OF REPEATING MYSELF JUST TO BE TOLD THE PROBLEM HAS TO BE ESCALATED!!!

    When I log onto my smartshopper card by using my user name and password someone else’s details pop up (ALL their details).
    Surely this invasion of someone else’s privacy is not right i.e. I can see their phone numbers, address, names, ID and smartshopper card number.

    Every time I phone I have to go through the whole story again and am told this has to be escalated!!!!! I have now had enough – how many people have got access to my personal details?

    I can use my Smartshopper card at the machine in the store (that is correct) and I am able to cash in my points etc, but it is just when I log in on-line!!! It was correct to start with so I don’t know when and how this has gone wrong.

  70. By Tandie G on Sep 15, 2011 | Reply

    I buy my lunch every day @ pic n pay i always counted on them 2 save tym, money & keep up with quality of my lyf. Keep it up!

  71. By Baloyi Tinyiko on Sep 23, 2011 | Reply

    I Tinyiko Enos Baloyi 4rm Soweto. I do always shopper @ Meadowpoint PnP and Princess PnP Hyper. Their food is good keep it up PnP i’ll always yo customer. BRAVO

  72. By carmel de Gouveia on Oct 2, 2011 | Reply

    I did get a card but have not submitted my details, can you tell me where i can submit or can i do it on my pc. Thanks Carmel

  73. By Bernie van Deventer on Oct 25, 2011 | Reply

    Please delete Gertbregga van Deventer of 185 Doreen Ave Amandasig 0182 from your mailing list, as she has passed away on 13 October 2011.
    Thanks, Bernie (husband)

  74. By Bernie van Deventer on Oct 25, 2011 | Reply

    Please delete Gertbregga van Deventer of 185 Doreen Ave Amandasig 0182 from your mailing list as she has passed away on 13 October 2011,
    Thanks, Bernie (husband)

  75. By Jenny Vorster on Oct 26, 2011 | Reply

    I would like to know how many points I have accumulated by now and what is the Rand equivalent of these points. Thanking you.

  76. By Anonymous on Oct 31, 2011 | Reply

    how to redem my point

  77. By Ida Le Grange on Nov 7, 2011 | Reply

    I have a smart shopper card and been using it for a while, unfortunately I have lost the smart shopper form where I need to fill in my personal info for the smart shopper card, so how do I get my info linked to the smart shopper card now? Please advise.

  78. By Tshepo on Nov 22, 2011 | Reply

    I lost card then i applied for new one, and filled a lost card form. so i haven’t received my points from the previoused card

  79. By brian havinga on Nov 25, 2011 | Reply

    i honestly think that the “smart shopper system”has become a joke & deceiving ~ SHOULD WE CUSTOMERS BELIEVE WHAT THE MEDIA SAYS . . Or what the in store shelf says ? After the promotion has expired ~ the banner stays . . How misleading is that ? Sorry . . Just a small mistake ! It wil be corrected . I can only laugh @ what pnp staff tell me . . . . Jhb

  80. By brian havinga on Nov 25, 2011 | Reply

    i find that the “smart shopper system” has become extremely deceiving . . .

  81. By Plummy on Nov 27, 2011 | Reply

    This Smart Card is just another scam I’m sorry to say. It’s smart for PnP – not for the ordinary schmuck who buys there. Originally I got loads of points, but somehow in the last couple of months it’s measly and strangely, it hasn’t increased AT ALL in spite of shopping there every 2nd day!!!
    I don’t like PnP – lousy service, lousy prices, badly stocked or out of stock, haven’t even been able to get PARMESAN for months! The ONLY reason I use them is because they are 700m up the road.

  82. By Plummy on Nov 27, 2011 | Reply

    Chalene must be using some other PnP from mine!!! She got R1300 for 13000 points???? I don’t think so. It would be R130.

  83. By brian havinga on Nov 27, 2011 | Reply

    hi plummy ~ wot i’ve experienced in most store ~ wot u c in the store /shelf . . And wot u will receive/gain ~ is’nt wot ur hoping for . . I’m speaking from experience & have 2 “fight” 2 gain those points . Pnp customer care loves the word “Sorry” and that is where it ends . . You have 2 keep track of all your purchases & make a note of ur bonus points 2 ensure that u get them . I don’t trust pnp when it gets 2 my points .

  84. By Tandi G on Dec 4, 2011 | Reply

    Parkade mall C.T cud u please make sure u don’t run out of my Jungle oats energy bar “dark chocolate” & Pomegranate juice blend “apple,pomegranate & berry”.

  85. By Gerry Jacobs on Dec 16, 2011 | Reply

    Hi Bronwen remember me we worked together Checkers Blue Route years ago.Contact me please SA no.+27786958147 Mauritian no.+2307497760

  86. By brian havinga on Dec 16, 2011 | Reply

    visited pnp”beaufort mall”and found hat their fruit was rotten. . The flies were nesting on the plums/apricots/nectarines. The bread dept (sasko bread) was squashes & pressed by the public . Found 11 items that had no pricing . . . The staff were friendly & yet they could’nt find a price for me . Kellogs Corm Flakes 400gms . . . PRICELESS – BUT THAT’S PNP AS USUAL .

  87. By brian havinga on Dec 17, 2011 | Reply

    hi bronwyn – i have left u several msg’s 2 call me . . Including “mary anne hatting” – but i’m a patient person . . I was @ the MELKBOS PnP 2DAY & WAS DISGUSTED 2 C THE FLIES NESTING ON THE RAW FISH @ THE DELI . There was’nt sufficient ice on the fish & the skin of the fish was dry . Go take a look @ Greenstone Hyper jhb – that is quality . . I spoke 2 “rona” 2 page “dawid” he never appeared .the lady @ the melkbos deli said 2 me ‘ag meneer – mens eet nie die visvel nie , ma wel die vis ‘ sis . I think the health dept shud pay them a visit . .

  88. By anonymous on Dec 19, 2011 | Reply

    I love my PnP, Love the smart shopper card, love the staff always being friendly (despite working 12 hour days, especially over holiday season)
    Keep it up

  89. By brian havinga on Jan 4, 2012 | Reply

    ANONYMOUS: YOU CAN HIDE BEHIND “words” ~ but i know who you are . . . All pnp’s have friendly staff & many of them work long hours . CUSTOMER SERVICE IS WHAT THE PUBIC WANTS & what i expect . A friendly store with a “slapgat” attitude wil close it’s doors . . I Also love my pnp (greenstone hyper ~jhb) where i get treated like any other client with “world class quality) . As you can see . . I don’t hide behind words . . Only a coward would do as you have done !

  90. By brian havinga on Jan 22, 2012 | Reply

    BEWARE: 2 ALL SMART SHOPPER CARD SUPPORTERS ~ Do u honestly believe that u c & read in pnp’s media papers (ie) “the double & tripple( points that u will receive it . . THINK AGAIN ~ 60 % CHANCE U WON’T GET IT . . Mary ~ anne Hatting ~ after our conversation on friday 20th jan 2012 , why shud i keep updating u or pnp wen they have made an error ? U said that i shud phone u , will u pay 4 my calls ? Am i going 2 receive a salary 4 “updating u or pnp” ? ? ? please don’t treat me like an idiot ! I have in total updated pnp over 30 times in the past . 2 errors occured reparding my points & i “as usual” have 2 beg like a dog for those points ~ but what about the public ? Did they get their points as advertised (10 th ~ 29 jan media) ? Definetely not . . Mary ~ as i told u . . The public shud know whats happening !

  91. By Laura Viljoen on Feb 6, 2012 | Reply

    I lost my smart shopper card. Where can I get a replacement card. I am living in Potchefstroom North West Province

  92. By marina on Feb 14, 2012 | Reply

    SEDERT U DIE SMART SHOPPER KAART BEKEND GESTEL HET, HET EK EEN. MY EERSTE KAART HET VERLORE GERAAK EN IS ‘N NUWE KAART, NR. 7353 2800 3373 8655 AAN MY UITGEREIK. EK GET VIR ETLIKE MAANDE WEEKLIKS VAN DIE KAART GEBRUIK GEMAAK EN HET PUNTE VERSAMEL. GEDURENDE NOVEMBER 2010 WOU EK DIE PUNTE OMSWAAI IN KONRANT, MAAR KON DIT NIE DOEN NIE. PNP PERSONEEL HET MY GEHELP EN MY MEEGEDEEL DAT DIT NIE MY KAAR IS EN DAT EK NIE DIE PUNTE OMSWAAI IN KONTANT. ‘N NUWE KAART IS AAN MY UITGREIK, WAT EK DAARNA GEBRUIK HET. GEDURENDE DESEMBER 2010 HET EK BYGESTAAN WAAR PNP PERSONEEL WEST ACRES POTCHEFSTROOM MET DIE SMART SHOPPER KAART AFDELING TELEFONIES GEPRAAT IS, MAAT TOT OP DATUM IS DIE PUNTE NOG NIE OORGEPLAAS NA MY NUWE KAART, NR. 7353 2800 5291 0573, TEN SPYTE DAARVAN DAT EK DIE PUNTE MET MY AANKOPE OP KAART NR 2 VERSAMEL HET, EN OOK DAT EK DIE BETROKKE KAART NOG IN MY BESIT HET.
    NOU WIL EK WEET:A) IS DIE SHOPPERKAART NET ‘N FOEFIE OM KLIêMTE TE LOK B) KAN EK DIE PERSOON IN WIE SE NAAM DIE KAART GEREGISTREER IS SE BESONDERHEDE KRY? C) IS DAAR NIE NOU BEDROG GEPLEEG?
    EK IS VAN VOORNEME OM INDIEN ‘N OPLOSSING NIE BINNE 48 UUR GEGEE WORD, OM HIERDIE SAAK VERDER TE VOER AS NET KORRESPONDENSIE.
    U ANTWOORD WORD BINNE 48 VERWAG.
    MY E-POS ADRES IS marinaconnoway@gmail.co.za
    DANKIE
    MEVR. M. CONNOWAY

  93. By andrea allart on Feb 20, 2012 | Reply

    saw this and hope you were able to replace it

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