Comments on: OMW! Not that Freaking Vodacom AGAIN! http://glasspearl.co.za/blog/2010/03/02/omw-freaking-vodacom/ Working and Living in South Africa Thu, 09 Feb 2012 13:50:34 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Fluit http://glasspearl.co.za/blog/2010/03/02/omw-freaking-vodacom/comment-page-1/#comment-15647 Fluit Mon, 14 Jun 2010 07:44:34 +0000 http://glasspearl.co.za/blog/?p=3757#comment-15647 Well I bought a phone to test Edge on Vodacom to show my kids the difference between Normal spead, Edge, 3g. What a shocker I tested the phone on CellC + MTN, both run on Edge, about 4x faster than normal phones When tried on Vodacom, NO EDGE and on normal speed. 1300 down the drain. I contacted Vodacom and again the message was send from one to another department. Well is about 1x month now and BELIEVE ME I am just going to finish my data bundle and then will go over to MTN (the only one that sells prepaid data bundles besides Vodacom) Vodacom replied: Why must we carry edge on our networks, if 3g now 4g is the only thing that is fastest. I replied: You are the leading Cell network in South Africa, why not satisfy all your client speeds, normal, Edge, 3g and 4g, and why can smaller companies like MTN and Cellc carry everybody? What the hack, make your own conclusions. Well I bought a phone to test Edge on Vodacom to show my kids the difference between Normal spead, Edge, 3g.

What a shocker

I tested the phone on CellC + MTN, both run on Edge, about 4x faster than normal phones

When tried on Vodacom, NO EDGE and on normal speed. 1300 down the drain.

I contacted Vodacom and again the message was send from one to another department.

Well is about 1x month now and BELIEVE ME I am just going to finish my data bundle and then will go over to MTN (the only one that sells prepaid data bundles besides Vodacom)

Vodacom replied: Why must we carry edge on our networks, if 3g now 4g is the only thing that is fastest.

I replied: You are the leading Cell network in South Africa, why not satisfy all your client speeds, normal, Edge, 3g and 4g, and why can smaller companies like MTN and Cellc carry everybody?

What the hack, make your own conclusions.

]]> By: Abigail Abrahams http://glasspearl.co.za/blog/2010/03/02/omw-freaking-vodacom/comment-page-1/#comment-12851 Abigail Abrahams Sat, 06 Mar 2010 13:52:12 +0000 http://glasspearl.co.za/blog/?p=3757#comment-12851 I agree, Claudine. They could train a bunch of monkeys to be call centre operators and the result would be the same. However, I know it's a job where they have to take a lot of crap from customers every day and I know I couldn't do that job, but if for once they can put themselves in our (the customer's )shoes and not just see it as a job where they can pass the buck! BTW Vodacom eventually sorted out my problem. I agree, Claudine. They could train a bunch of monkeys to be call centre operators and the result would be the same.

However, I know it’s a job where they have to take a lot of crap from customers every day and I know I couldn’t do that job, but if for once they can put themselves in our (the customer’s )shoes and not just see it as a job where they can pass the buck!

BTW Vodacom eventually sorted out my problem.

]]> By: Abigail Abrahams http://glasspearl.co.za/blog/2010/03/02/omw-freaking-vodacom/comment-page-1/#comment-12850 Abigail Abrahams Sat, 06 Mar 2010 13:48:54 +0000 http://glasspearl.co.za/blog/?p=3757#comment-12850 Hey Gerard, stranger. I think we discussed MTN/Vodacom in another rant of mine a long while ago? Is the coloured boytjie back? Hey Gerard, stranger. I think we discussed MTN/Vodacom in another rant of mine a long while ago? Is the coloured boytjie back?

]]> By: claudine http://glasspearl.co.za/blog/2010/03/02/omw-freaking-vodacom/comment-page-1/#comment-12846 claudine Sat, 06 Mar 2010 11:41:40 +0000 http://glasspearl.co.za/blog/?p=3757#comment-12846 Well imo I think this country is sadly lacking in any kind of training for our call centre operators, which is probably where your email went to. There is no such thing as customer service, except to get nailed. So, keep that bottle of vaseline next to your nightstand, you might need it! Oh and same thing happened to my fil at the end of January, also purchased some data time, expired 2 days later. It took my husband calling their Vodacom consultant to light a fire under someone's butt before anything was done. Well imo I think this country is sadly lacking in any kind of training for our call centre operators, which is probably where your email went to. There is no such thing as customer service, except to get nailed. So, keep that bottle of vaseline next to your nightstand, you might need it!

Oh and same thing happened to my fil at the end of January, also purchased some data time, expired 2 days later. It took my husband calling their Vodacom consultant to light a fire under someone’s butt before anything was done.

]]> By: Gerard Willemse http://glasspearl.co.za/blog/2010/03/02/omw-freaking-vodacom/comment-page-1/#comment-12704 Gerard Willemse Thu, 04 Mar 2010 11:30:31 +0000 http://glasspearl.co.za/blog/?p=3757#comment-12704 That is precisely why I prefer MTN. I have never had any prblems with them. Oh hello Abbie... Been a while hey. That is precisely why I prefer MTN. I have never had any prblems with them. Oh hello Abbie… Been a while hey.

]]>