OMW! Not that Freaking Vodacom AGAIN!
Vodacom is once again testing my last nerve.
Here’s the latest annoyance:
I bought 500MB of data for my cellphone on Saturday morning through FNB’s cellphone banking. Nothing unusual.
Monday morning I woke up to one of Vodacom’s SMSes to tell me my bundle has expired! What the hell are they joking?
I wondered if I had a 1 month nap and that it’s now April Fool’s day. Fortunately not yet.
First thing Monday morning, I called Vodacom’s 111 number. I might as well not have bothered, because Vodacom’s answering service will test the patience of a saint!
And I’m very far from a saint.
Next I sent an e-mail, thinking it would be easier. And at least I would have a record of my complaint.
Vodacom claims they will have a consultant contact you within 12 -24 hours and true to their word I received contact from their consultant - telling me she will pass on my query to someone in a higher department.
So I’m wondering, do Vodacom hire people to just open their customer e-mails, reply that they have received an e-mail and do nothing else?
Up until now, I have received no other correspondence from Vodacom, more than 24 hours after my initial complaint.
Not that we can expect anything better from our telecommunication companies in this country!
.jpg)
5 Responses to “OMW! Not that Freaking Vodacom AGAIN!”
By Gerard Willemse on Mar 4, 2010 | Reply
That is precisely why I prefer MTN. I have never had any prblems with them. Oh hello Abbie… Been a while hey.
By claudine on Mar 6, 2010 | Reply
Well imo I think this country is sadly lacking in any kind of training for our call centre operators, which is probably where your email went to. There is no such thing as customer service, except to get nailed. So, keep that bottle of vaseline next to your nightstand, you might need it!
Oh and same thing happened to my fil at the end of January, also purchased some data time, expired 2 days later. It took my husband calling their Vodacom consultant to light a fire under someone’s butt before anything was done.
By Abigail Abrahams on Mar 6, 2010 | Reply
Hey Gerard, stranger. I think we discussed MTN/Vodacom in another rant of mine a long while ago? Is the coloured boytjie back?
By Abigail Abrahams on Mar 6, 2010 | Reply
I agree, Claudine. They could train a bunch of monkeys to be call centre operators and the result would be the same.
However, I know it’s a job where they have to take a lot of crap from customers every day and I know I couldn’t do that job, but if for once they can put themselves in our (the customer’s )shoes and not just see it as a job where they can pass the buck!
BTW Vodacom eventually sorted out my problem.
By Fluit on Jun 14, 2010 | Reply
Well I bought a phone to test Edge on Vodacom to show my kids the difference between Normal spead, Edge, 3g.
What a shocker
I tested the phone on CellC + MTN, both run on Edge, about 4x faster than normal phones
When tried on Vodacom, NO EDGE and on normal speed. 1300 down the drain.
I contacted Vodacom and again the message was send from one to another department.
Well is about 1x month now and BELIEVE ME I am just going to finish my data bundle and then will go over to MTN (the only one that sells prepaid data bundles besides Vodacom)
Vodacom replied: Why must we carry edge on our networks, if 3g now 4g is the only thing that is fastest.
I replied: You are the leading Cell network in South Africa, why not satisfy all your client speeds, normal, Edge, 3g and 4g, and why can smaller companies like MTN and Cellc carry everybody?
What the hack, make your own conclusions.